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Payout Percentage: 96.14%
Payout Speed: 1 to 3 Days
Best For: UK players
Captain Cooks Casino is one of the older operators, serving Brits since 1999. It is licenced by the UK Gambling Commission. The casino also has an MGA licence for all Brits that live abroad.
First-time players at this online casino are offered a substantial sign up bonus, plus they are automatically added to the loyalty program. With a deposit of at least £5, you can get access to over 550 Microgaming titles.
In this review we will go over the details of the promos available, the games offered, the supported payment methods and everything else you would want to know about this casino.
- Has a mobile app
- Amazing bonus deal
- No transaction fees on most payment and withdrawal methods
- Over 550 available games
- The sign-up bonus has fairly high wagering requirements
- A lack of live poker
- Some games are app-exclusive
Captain Cooks Casino Game Library
Captain Cooks Casino is powered by Microgaming and has a library of over 550 games in different categories. While most of them are instant play, some require to be downloaded to your device.
It should be no surprise that most of the games offered at this casino are slots. You’ll find some classic titles such as Mega Moolah, Thunderstruck, Terminator and Jurassic Park. New games are also added every month, so there is a constant influx of something new to play.
There’s a live games section delivered by Evolution Gaming, so players are up for an immersive and high-quality design. Here you can enjoy live versions of some of your favourite table and card games. Challenge other members as if you were in a real-life casino, and feel free to message the dealer whenever you want. Sadly, you won’t find any live poker.
Aside from slots, gamblers can enjoy an assortment of other games. Blackjack, roulette, and video poker are some of the categories offered on this website. There is a wide selection, so it’s safe to say you’ll find something you like. Unlike live games, they do not have a dealer and use RNG instead.
Captain Cooks Casino has a welcome package that covers the first five deposits that you make. To get this promotion your first deposit must be at least £5, while the other 4 have up be £10 or more.
You need to download the casino’s software to claim the sign-up bonus. Once you make an account, the promo is claimable for a week before it expires.
The first deposit gives you 100 free spins at the progressive Mega Vault Millionaire jackpot, valued at £0.25 The next 4 deposits give you 100%, 50%, 25% and 100% match bonus up to £100, £150, £125 and £100 respectively, for a total of up to £475.
Here’s a guide on how to claim the Captain Cooks Casino sign-up bonus:
- Open up the official Captain Cook’s Casino website.
- Create an account by filling out all the necessary information.
- Verify your account.
- In the ‘Cashier’ section choose one of the payment methods and deposit the minimum amount required for the bonuses.
- After this, the casino will add the bonus to your casino account & you’re ready to go!
Please note that the first deposit has a 200x wagering requirement, while the subsequent 4 only have 30x requirements. For more information, you can check out the Sign Up Offer T&C.
Aside from the signup bonus and the Loyalty and VIP programs, Captain Cooks Casino also offers weekly bonuses for its players. This may be a good opportunity to try out different games that you might not have played before.
Additionally, there are more than a dozen progressive jackpot games at any given time. The bigger ones, like Mega Moolah and Mega Vault Millionaire, regularly reach a few million pounds.
Loyalty & VIP Program
Captain Cooks Casino has a 6 levels loyalty program that every player signs up for upon their first deposit. You can also earn VIP points as you deposit money into your account, where each £1 is worth 100 points.
You can also gain from various monthly promotions. If you have over 1,000 points, you can redeem them for casino credits. Redeemed points turn into credit in about 5 minutes.
There are a few different ways you can make a deposit at Captain Cooks Casino. It accepts most credit and debit cards, including Visa and MasterCard. You can also use a prepaid voucher or make a bank transfer.
E-wallets can also be used to make a deposit. The casino supports most of the popular e-wallets such as PayPal, Skrill, Neteller, and Qiwi. These are some of the faster ways you can deposit money into your account.
The minimum amount you can deposit is £5. However, you have to make a deposit via the ‘Bank’ section and buy casino credits in order to pay, so keep that in mind.
As for withdrawals, players can get their winnings in multiple ways. Visa, MasterCard, PayPal, eChecks and bank transfers are some of the options available. Almost none of these methods have a transaction fee, except for direct bank transfer. DBT has a fee of £50 up to £3,000 withdrawal and £100 over that amount.
Different withdrawal methods have varying transaction times: eWallet (1-3 working days), Visa/MasterCard (3 working days), eChecks (2-3 working days) and DBT (6-10 working days). Additionally, there is a reverse time of 48 hours. This is quite a slow process, compared to many other casinos.
Safety, Security, and Trustworthiness
Captain Cooks has been online since 1999 and is one of the more reputable gaming clubs available. It is licensed by the UK Gambling Commission and it holds a Malta Gaming Authority license as well.
Moreover, all personal information of the players and their transactions are encrypted using 128-bit SSL technology. At the casino’s server, players’ data is also guarded with a safe firewall.
There are two ways that you can get in touch with customer service if you have any questions or concerns. These are:
- Live Chat
- Email: email@example.com
The agents seem to be polite and capable. Both of these options are available 24/7. However, it may take them up to 48 hours to respond to an email query. Furthermore, it is unfortunate that there is no phone number available for customers, as this would have been a big plus.
We would recommend using live chat since that is the fastest way to resolve most of your concerns.
Unlike most other online casinos, this one has an app you can download. The installation process is quick and convenient. Once installed, the app is responsive and easy to navigate, and you can use the same account as the desktop version. You get access to all the card and slot games, as well as the promos and bonuses.
One issue is that while most popular games are available on mobile, some can be played exclusively on desktop. This may be a problem since you’ll have to make sure that the games you are interested in can be played on the go.
Captain Cooks Casino is safe and secure, with the latest SSL encryption and firewall protection players’ data. Additionally, it is licensed by two reputable organisations.
On the other hand, something to be considered is the above-average wagering requirements of the welcome package, as well as the lengthy payout times. Fortunately, the lack of transaction fees for deposits and withdrawals make up for this.
There is a fairly large games library available, even though some of the titles can be accessed solely through the downloadable app. The customer support team is helpful and capable of assisting you with any issues you may have.