How Casinos Manage High Rollers: VIP Treatment and Exclusive Perks

The games, jackpots and bonuses are the main selling points of casinos, online and landbased. Often, players will be swayed by a sign on bonus, or a casino’s excellent portfolio of games. While these factors help gamers choose their casinos, there is something else that could play a big part. Casinos are well known for showering their members with exclusive luxuries and treatments.

The quality of these gifts and luxuries ranges depending on how much money and business the customers bring the casinos. At a base level, you may receive a birthday bonus at an online casino or a complimentary drink on the house at a brick and mortar casino. The patrons who play with larger sums of money, or high rollers, will receive loads more perks, as the casino operators go to extraordinary lengths to ensure that all their needs are met. Here, we will look at some of the excellent perks you can receive as one of these high rolling patrons. Also, we will look at how you can get there, what other types of loyalty perks casinos offer, and where else these perks can reach.

Landbased Casino VIP Treatment

Most patrons can expect a number of niceties at a physical casino, including free drinks, complimentary points for playing, discounted tickets or meals, and may even get discounts on hotel stays. They are made to feel welcome and taken care of, but this is taken to whole new levels with the VIP casino goers.

Privacy and Personalized Service

High rollers will come into the casino with playing money ranging in the thousands of dollars, if not more. They cannot use the same cashiers, play at the same machines or tables, or really mix too closely with the patrons who will spend a fraction of that money. It is uncomfortable and doesn’t feel secure. Additional safety and security protocols are needed for high rollers. Imagine you are the only person playing with over a thousand dollars at a roulette table where the next biggest bet is just $20. It just doesn’t feel private enough. Therefore, these guests have dedicated hosts who take care of their every whim, special tables to play at, and they are given all the privacy they require.

These special hosts will cater to the VIP’s every need, learning about their preferences for games, entertainment and even food. The services extend to all sorts of luxuries, from valets to park your car to concierges who arrange gaming sessions specially for you. As a VIP, you can also request to talk directly with the casino pit boss to request special amenities or additional treatments.

Private Gaming Areas and Exclusive Tournaments

Bigger landbased casinos have designated areas for high rollers. These are exclusive rooms that average patrons cannot simply walk into. The high roller games are played on high end machines and tables, with personalized dealers and games set up to your needs. You can request to change the limits or include additional side bets or variants of popular casino games. These games are all made to meet your preferences.

High stakes games will also get access to exclusive tournaments. They can also talk to their concierge to arrange private tournaments or gaming sessions. Casinos will not offer VIPs the slot machines or gaming tables in the middle of the room but find them the “best seats”.

Luxurious Accommodations and Complimentary Treatments

The perks do not end there, as the biggest casino resorts often tend to include their many other services as part of the package. As a high roller, you will get exclusive discounts on your hotel stay, easy upgrades to the most luxurious suites, heavily discounted (if not complimentary) meals at the finest dining establishments, and loads more.

If the casino resort includes an events center or is affiliated with a local sports franchise, the benefits extend tremendously. Imagine getting backstage tickets to theatrical shows, celebrity performances or major sports games. The rewards will be tailored to your preferences, and your VIP concierge is there to find out which benefits you would like the most.

Ultimate VIP Experience at Online Casinos

The online casino experience is similarly quite expansive, but using different mediums. They also include personalized offers, invitations to exclusive tournaments, and luxurious perks. However the majority of online casinos are not affiliated with casino resorts, and therefore they do not provide hotel discounts or free meals.

Online casino VIP treatments can include the following.

• Cashback
• Bonus Spins/Bets
• Birthday Rewards
• Access to Exclusive Tournaments
• Higher Deposit/Withdrawal Limits
• Same Day Payout Processing
• Personalized Account Managers
• Increased Loyalty Points Earning/Redemption
• Specialized Gifts and Tickets
• Priority Customer Support

Getting Up to VIP Status

Making your way up to the top is not as difficult as it sounds. It does require you to spend more than the average gamer, but if you make frequent deposits, play frequently, and are a longtime member of a casino, your journey to the top will not be as hard as you may think.

Climbing to the VIP Level at Online Casinos

Most online casinos with a VIP club have status tiers, that you can climb up through spending money and playing. These tiers (such as bronze, silver, gold, diamond, or similar), all include various perks, but the bottom line is that as you progress, those rewards will get bigger. The online casinos track your activity and if you have reached enough points, you will be automatically invited to join the VIP program. However, there are steps to getting there even faster.

You can always reach out to the casino operators and ask them about VIP status. Make your intentions clear, and they will look at different options on how you can get there. In some cases, they may reward you with extra goodies to help you on your way to the top, or they may decide to reward you with an invitation on the spot. Valuable members who make frequent deposits, play regularly and show loyalty are always on their radar.

Become a VIP at a Landbased Casino

At casino resorts, getting to VIP status doesn’t have to be done solely through gaming. Playing the casino games is important and will get you into the club, possibly jumping up a few tier levels. But you can also spend money at the affiliated restaurants, retail stores, hotels and at their other services to climb up.

Looking at franchises such as Caesars, MGM, Great Canadian Entertainment, Hard Rock, and various others, the possibilities are nearly endless. You may book vacations at a Caesars Resort in Atlantic City at the beginning of the year, and then a Caesars establishment on the  Vegas Strip during the summer, and already it propels you up the ladder. The more loyalty you show, and interest in gaming, the better your outlook.

Is the VIP Program Right for You?

Now this is the $100 question. While the perks and luxuries are always welcome, there is quite a bit of spending involved before you can reach the top. Most people ask us at Gaming.net how they can become VIP members at an online casino, but very few actually ask whether it is really worth it.

As a casual gamer who doesn’t spend more than $50 a month, it is not worth it. VIP programs are tailored for the high rollers, who spend a lot more than most of us can afford. Generally, we prefer to recommend players to set their sights on reaching a closer tier, to unlock rewards that are within their means and easily achievable. If spending an extra $50 a month will unlock X number of bonus spins or a weekly cashback, then you can opt for that. Instead of upping your bankroll by a good $1,000 to get free meals and access to $200 buy-in poker tournaments.

If you spend more than the average gamer and play regularly, then the VIP programs are worth asking for. When you reach VIP status, you rarely get it for longer than 1 year. This is to ensure players don’t just reach the top and then stop playing. Therefore, it is really only worth it if you play regularly and for a lot of money.

High Roller Treatment and Experience: Key Takeaways

The VIP level is definitely not intended for everyone, it is more a reserve for the top percentile. The perks are endless, and if you don’t like them, it is not very difficult to switch casinos. That’s right, you can go from the VIP program of one casino to another relatively quickly. One of the questions that operators ask when you reach out for VIP status is: do you have VIP status at another sportsbook?

If you do, then the operators will work their magic to make it happen for you. They will make it quicker and easier for you to obtain VIP status at their establishment.

You shouldn’t feel left out if you don’t make it to the VIP club though. There are many online and landbased casinos that have loyalty tiers that have excellent rewards. These are easier to obtain and don’t require you to go beyond your financial means. When looking for a casino, loyalty rewards should rank high up on your priorities. These additional benefits and luxuries can enhance your gaming experience, boost your bankroll, and reward you in numerous ways. A good loyalty program can even beat bigger sign on bonuses. They are all important to factor in, but remember that loyalty programs can go a long way.