Dutch Gambling Regulator Addresses 711 Over Deposit Wagering Rules

The Kansspelautoriteit, the Dutch gambling regulator, has formally addressed online gambling operator 711 after the company required some customers to wager deposited money before they could withdraw it, the regulator announced on October 9, 2026. The regulator said it received a tip-off that 711 applied such wagering conditions to people using payment methods other than an ordinary bank account.

When someone wants to withdraw deposited money, the credit must be repaid directly, and gambling companies may not impose structural conditions that stand in the way of such a direct payout, the regulator said. Wagering requirements of this kind are permitted only in combination with an offered bonus, and even then under strict conditions. In all other cases, gambling companies must always pay out as quickly as possible.

According to the Ksa, 711 stated that the procedure had been set up in the context of measures to prevent money laundering. The regulator acknowledged that payouts may be delayed during a money-laundering investigation, but said any such delay must be of the shortest possible duration and the payment may not be structurally suspended. A gambling company may also never require that deposited money first be wagered at least once.

The Ksa said it considers 711’s working method highly undesirable and therefore immediately entered into discussions with the company. Following the discussion, 711 took measures to prevent a recurrence and clarified that players who did not want to wager could have the amount refunded to the original payment method.

The Ksa emphasized that gambling companies were already informed in 2024 about the obligations and exceptions surrounding the direct payout of player credits, and that this kind of violation should no longer occur.

Obligations When Paying Out Player Credits

The regulator’s published guidance on the payout of player credits states that providers of online games of chance have obligations when paying out player credits and that licence holders are themselves responsible for complying with the laws and regulations. Licence holders must ensure the safe flow of payments, the segregation of player credits from other assets or the insurance of those credits, and the payout of player credits.

When a player asks for their credit, the licence holder must debit the gaming account in the player’s favour, a rule the guidance says prevents a player from being encouraged toward excessive participation in games of chance. The licence holder must take appropriate measures so that the balance on the gaming account can always, at any time, be paid out to the player, without unnecessary delay unless there is a clear exception.

Prohibited Conditions and Permitted Exceptions

The guidance sets out conditions that are not permitted. No minimum payout amount is allowed, however small, not even one of a few euros. Wagering requirements attached to funds deposited by the player, under which the player is obliged to play a number of rounds before any payout takes place, are likewise prohibited. Conditions that do not cause a payout unnecessary delay are allowed, such as charging certain costs, for example for the management of the gaming account, provided the player was informed of them in advance.

Exceptions in which a delay in paying out player credits is permitted include an investigation into the source of funds under the Wwft, the Dutch anti-money-laundering and terrorist-financing prevention law. The guidance notes that the Ksa’s Wwft guideline explains a suspension of a payout is possible in that context, but must be of the shortest possible duration. A licence holder also does not proceed directly to payout where there is a reasonable suspicion that fraud has been committed, or where the player provided incorrect details at registration. Setting generic conditions on payouts is prohibited outside such situations, the guidance states.

The guidance also addresses account closure. When a player requests that an account be closed, any remaining credits are transferred to the player’s contra account. The costs a provider may charge are limited under the remote-gambling regulations to the costs of participation in a game of chance and the costs of using the technology, and the player must declare at registration that they have taken note of those costs. Charging fees for closing an account is not permitted, the guidance notes, because it could deter players from closing their accounts.

Should 711 commit another violation, the Ksa said, it can act more strictly.