Spin Genie Ontario Review (September 2023)
Over 500 slot machines & licensed by AGCO
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Overall Rating
19+ | Play Responsibly. | ConnexOntario.ca | Gambling Helpline: 1-866-531-2600
Spin Genie is a popular mid-sized online gambling platform that emerged in 2014. The platform is rich with slot games of all kinds, but it also features many other types of popular games, offered by different software providers. One thing that particularly stands out when it comes to this provider is that it goes out of its way to offer a rather superb game selection, featuring plenty of games that are not offered on other platforms.
In fact, it features an entire category dedicated to slingo. On top of that, it also has instant win games, multiple payment methods, mobile availability, and responsive customer support, while its minimum deposit is around 10 CAD. Let’s have a deeper look into the platform and see what it has to offer.
Pros
- Licensed by AGCO for Ontario Residents
- Over 500 slot machines
- Live versions of roulette & blackjack
Cons
- No Sports Betting
- No Cryptocurrency Deposit Options
Licensing & Regulation
As mentioned, Spin Genie casino was launched in 2014, and it is owned by Bear Group Limited. The platform holds a license provided by the Alcohol Gaming Commission of Ontario (AGCO), and it is allowed to offer its services in the province of Ontario only. Similarly to the situation in the US, where each state has its own gambling laws, Canadian provinces have their own laws and lawmakers alike.
Spin Genie has a separate casino offer for other supported countries, and a unique one for Ontario, due to its specific gambling laws.
Casino Games
Over the years, Spin Genie has partnered with some leading software providers, such as IGT, Realistic Games, and NetEnt, among others. Each of these companies is well-known and highly respected in the gaming industry, and through them, Spin Genie can offer some of the best games, as well as games that are very difficult to find on other platforms.
The platform focuses primarily on slots games, with its Ontario offer featuring 507 different slots. However, while there are other games too, its offering is slim for non-slots. For example, there are only 52 live casino games, and 21 games that fit into the other games category.
Some of the biggest and most available slots include Mask of Amun, Immortal Romance, Curse of the Werewolf, Reel’em In Lobster Potty, Bushido Ways, and many more. However, the slots category is quite rich, even offering the hybrid game slingo, which is a mix of slots and bingo.
Live Casino games primarily feature different kinds of roulette and blackjack games, and the situation is mostly the same when it comes to the regular, non-live games category.
The platform, unfortunately, does not include a sportsbook, so there is no betting on sports, horse races, political events, and alike. The offering is fairly straightforward, if a little slim, but it allows for easy navigation and usage of the platform.
Payment Options
Spin Genie casino features a variety of payment methods, including Visa, Mastercard, PaySafe card, ecoPayz, ApplePay, and Interac. The same methods can mostly be used for withdrawals. As for deposits, the minimum deposit is 10 CAD, which is pretty much the industry standard, and most platform offer this kind of a minimum.
Unfortunately, the platform does not seem to accept cryptocurrency payments at this time.
Customer Support
One crucial aspect of every casino is its customer support. Online casinos handle their users’ money, but more than that, they also handle their information, and they are trying to ensure that users will have a great time on their platform. That means ensuring that everything works well, that the money is flowing smoothly, that the games are available and free of issues, and alike.
However, there is always a possibility that users will find something unclear, or have a question, or even a problem with some aspect of the website. After all, no casino is perfect, and there is always a chance that something might go wrong. In any of these situations, the users need to have a direct way to contact customer support and have their problems handled quickly and their questions answered as soon as possible, and that’s where the support team comes into play.
Spin Genie casino offers 2 ways of contacting the support team, one via live chat, and another via email. However, while the email service is available 24/7, the live chat only works between 6 am and 12 pm, 7 days a week. While this offers plenty of time for users to engage with customer support, it still doesn’t offer 24/7 coverage. But, it is available daily, so that’s a plus.. Alternatively, if users simply have a question, they can look up the answer in the FAQ section, which is pretty well organized.
Mobile Availability
One great thing about Spin Genie is that allows users to play its games from virtually any device. They even gave an app for mobile devices, which is not that common, as most casinos require users to log into their website via the browser on their mobile device. Spin Genie, on the other hand, has apps for both Android and iOS devices, which is definitely a point in the casino’s favor.
Summary
With everything said and done, Spin Genie is a rather well-organized casino with plenty of slots games, as well as roulette and blackjack games. The fact is that it lacks other games, and only these three types are available, plus slingo games, which are an interesting addition. If you enjoy these types of games, then Spin Genie is definitely for you. However, if you wish for greater diversity, then you are likely to find this platform limited.
It is still licensed and legally available in Ontario, it has multiple payment methods, and while its customer support is limited to email, which is available at all times, and live chat, which may not be available 24/7, but it still works for the most of the day, which should be enough.
