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Jackpot City Ontario Casino Review (November 2023)

Established in 1998 - A Trusted Global Brand

Reviewed By |

Overall Rating



Best For: Ontario Residents

19+ | Play Responsibly. | | Gambling Helpline: 1-866-531-2600

The Canadian province of Ontario has grown to become one of the favorite destinations for online casino platforms. Thanks to its Alcohol and Gaming Commission (AGC), the province has been able to identify and license trustworthy platforms and enable safe gambling for the Province’s residents. As a result, the number of platforms seeking the AGC license has grown, and so did the number of those that have received it.

Jackpot City is one of the oldest online casinos on the planet having launched in 1998. In August 2022 the casino received its license to operate in Ontario.

So, if you are interested in JackpotCity Ontario and what it has to offer, this review will tell you everything that we know about the platform.


  • Established in 1998
  • Licensed by AGCO for Ontario Residents
  • A Global Trusted Brand
  • Ground Breaking Slot Machines


  • No Sports Betting
  • No Live Poker Rooms

Licensing & Regulation


The original JackpotCity Casino has been around for over 20 years now, so its management definitely knows how to run an online casino and to do it well enough to survive for decades. With that said, we expect JackpotCity Ontario to see similar success going forward.

As mentioned, the platform is regulated by the Alcohol and Gaming Commission — Ontario’s own regulatory body — and it now officially holds its license, proving that it is a safe platform with fair games and all the content that is allowed in the province.

To ensure the safety of users, their data, as well as their money, JackpotCity Ontario uses SSL encryption, and it complies with all the safety standards and regulations in the province. It claims that maintaining safety and security is its top priority, and so far, there is no reason to doubt that.

The platform is a real money casino, but it also has a Demo version where you can play games for free if you simply wish to engage in some online gambling without risking your money or if you wish to test strategies and generally practice your gambling skills.

Casino Games


JackpotCity Ontario uses top-notch software provided by some of the industry’s best and biggest developers. It has partnered with Microgaming, Evolution Gaming, and others. This allows it to offer hundreds of games.

The platform has more than 300 slots alone, including online slots, progressive slots, classic slots, popular top-rated slots, and alike. Then, there are live casino games, blackjack, craps, baccarat, roulette, casual games, and more.

In addition to that, it is also worth noting that each of these games has different variants, with roulette offering European roulette, American roulette, or lightning roulette, and the same is true for blackjack, baccarat, and plenty of other card and dice games.

JackpotCity Ontario even has things like Monopoly, Dream Catcher, Deal or No Deal, and more. In the end, the platform is extremely rich with games of all kinds, and you will always be able to find something to do.

Payment Options


When it comes to payment options, the more there are, the better it is for the casino. With more options available, more people interested in trying out the casino can have a chance to do so without having to go out of their way to take one of the first steps, which is delivering money to the platform. If they had to create and set up a whole new payment method just to start playing the games, many would likely find it too bothersome to even try.

JackpotCity understands this, which is why it features some of the biggest and most popular payment methods in the world. You can deposit money via Visa, Visa electron, Mastercard, Interac, iDebit, MuchBetter, PaySafe Card, and Apple Pay, all of which are very popular, commonly used payment methods in Canada. Chances are that most gamblers from Ontario use more than one of these, so they even have multiple options when they decide to try out the platform.

It also helps that the minimum deposit for the platform is only CA$10, which makes it very affordable to start and test the platform out. Then, when you find the games that are interesting and exciting to play, you can easily deposit as much as you like. Again, the casino uses SSL encryption that makes deposits safe, and your money is yours to wager it in any game you prefer.

Withdrawals are also very easy to make, and the pending period for them is 24 hours, after which the request gets processed. Processing time will depend on the method you are using, with the eWallet services being the fastest.

Customer Support


Another extremely important aspect of each casino that deserves to be addressed is customer support. To put it simply, you need to have access to customer support at any time, as you never know when you might run into some issue or when you might find something unclear and end up having a question that only the support team can answer.

No service is perfect, and things like missing funds or bugs can happen anywhere and at any time to anyone. That doesn’t mean that JackpotCity Ontario is a flawed platform, but the system is fully automated, and errors can still happen, not just here but anywhere on the internet.

In such situations, you need someone reliable to turn to, especially since this is a service that involves your hard-earned money. Fortunately, JackpotCity seems to realize this, and its Ontario version has a support team available 24/7. You can contact them via email or live chat, with live chat being a perfect option for users who require urgent assistance.

There is also a pretty rich FAQ section, which can serve you well for less important matters, so if you feel like your question might be something that the team might be getting commonly from users, it is worth searching the FAQ for it first. It will likely be faster, and only if you can’t find it or if you feel like it doesn’t answer your question adequately do we recommend contacting customer support.

Mobile Availability


Moving on, we have the final aspect of our review, which is mobile availability. Obviously, we live in the era of smartphones, where we are connected to the internet 24/7, no matter where we are and what we do, With that being the case, a lot of people have gotten used to living on the go, and doing all of their online business via phones and tablets while moving around, traveling, and alike.

For gambling enthusiasts, that also means accessing their favorite online casinos and playing their favorite games. In other words, any serious online casino needs to have an online presence. Most platforms handle this by offering a mobile-friendly version of their platform that can be accessed through smartphone browsers. While this is definitely one acceptable option, we feel like having a dedicated app is still a better option, as it is faster to access the platform, and since the app is specifically developed for that kind of use, it is bound to work better.

JackpotCity Ontario, fortunately, does have an app available for both Android and iOS alike. You can easily download it from the app stores and have it installed in minutes. After that, you can access your favorite games in mere moments, no matter where you are.



JackpotCity Ontario may be a brand new platform, but the casino itself is very old, and the people who run it know very well what the customers want and how to keep them entertained. We have found no flaw with the platform – it has a great game selection, you can access it via desktop, laptop, or mobile devices, and it has multiple payment methods.

Minimum deposits are also very low, which makes the platform extremely available to users. And, of course, if you ever need assistance, there are several ways of contacting customer support and having your issue resolved in minutes. All in all, we believe that the platform will fit in well in Ontario, and we fully recommend trying it out if you are on the lookout for a new online casino.

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